Last Updated: September 11, 2025
Thank you for shopping at zelbook. We value your business and are committed to providing high-quality digital products. Please read our policy carefully to ensure you are fully aware of our terms before making a purchase.
General Policy
All sales of digital products are final. By making a purchase on our website, you acknowledge and agree that you will not be entitled to a refund, return, or exchange. This policy applies to all digital and downloadable goods, including but not limited to:
Ebooks
Digital guides and planners
Software and presets
Online courses and workshops
Templates and stock media
Rationale
Our products are digital and delivered instantly upon purchase. Unlike physical goods, they cannot be physically “returned.” Once a product has been downloaded or accessed, we have no way to verify its deletion or prevent its future use. This policy is in place to protect our intellectual property and keep our prices fair for all customers.
Customer Responsibility
To avoid any dissatisfaction, we encourage you to:
Read the full product description and system requirements before purchasing.
Review any available previews, samples, or demo videos.
Double-check that your order is correct in the shopping cart before payment.
Exceptions to the “No Refund” Policy
We believe in providing excellent customer service and will address legitimate issues on a case-by-case basis. We may consider a refund or store credit under the following specific circumstances:
Accidental Duplicate Purchase: If you mistakenly purchase the same product more than once, please contact us within 14 days of purchase. We will refund the duplicate charge.
Critical Technical Issues: If the digital file is proven to be corrupt, faulty, or if the incorrect file was delivered, please contact our support team immediately. We will first attempt to provide you with a working copy of the product. If we are unable to resolve the technical issue within a reasonable timeframe, a refund will be issued.
Please note that compatibility issues with your software or device are not considered grounds for a refund.
How to Request Support
If you believe your situation falls under one of the exceptions listed above, please contact our support team at info@zelwn.com. Be sure to include your order number and a clear description of the issue.
By completing a purchase with us, you confirm that you have read, understood, and agree to the terms of this Return and Refund Policy.